Healthcare is a source of significant financial stress for Equitas members. A particular problem afflicting members is the lack of access to quality healthcare; especially for critical illnesses. Equitas has installed an inbound call centre to serve as a helpline for members to obtain information on treatment of serious illnesses by quality health-care providers at a subsidized cost. Equitas has established partnership with healthcare service providers; who will provide their services either free of cost or at reduced prices for Equitas members. This facility is being piloted at Chennai and has helped patients obtain prompt access to healthcare at the right hospital; and at a reduced cost. The initial success of this initiative is set to be bolstered by a larger network of hospitals that will be empanelled in the next few months; and the expansion of this service to areas other than Chennai as well.